Privacy Policy

1. Information We Collect

When you use our services or interact with our website, we may collect the following personal information:

• Name— to identify you as a customer or applicant.
• Email address— for invoicing, confirmations, and service-related communication.
• Phone number— for scheduling and urgent communication.
• Home/service address— required to perform services at your location.
• Payment information— processed securely through Stripe. We do not store your full credit card number on our servers.

2. How We Use Your Data

• Service delivery— scheduling, performing, and following up on service appointments.
• Communication— sending invoices, appointment confirmations, reminders, and service-related updates.
• Invoicing & payments— generating invoices and processing payments through our payment processor.
• Improving our services— understanding customer needs and satisfaction through feedback and surveys.

3. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We share data only in the following limited circumstances:

• Stripe— for secure payment processing. Stripe's privacy policy governs their handling of your payment data.
• Email delivery— we use Resend (email delivery service) to send transactional emails (invoices, confirmations). Your email address is shared only as needed for delivery.
• Other service providers (subprocessors)— Stripe (payments), Vercel (hosting), Neon (database), Amazon Web Services / S3 (encrypted file storage for documents you upload, such as insurance certificates and signed paperwork), and Sentry (error monitoring, with personal information scrubbed before being sent). Each maintains their own privacy policies.
• Legal requirements— if required by law, court order, or governmental authority.

4. Cookies & Local Storage

Our website uses a small number of cookies and local storage entries for essential functionality:

• Session authentication— to keep you signed in to the customer portal or provider dashboard.
• Locale preference— to remember your selected language (English or Spanish).

We do not use third-party advertising or analytics cookies.

5. Data Retention

We retain your personal information for as long as it is necessary to provide our services and fulfill the purposes described in this policy. Financial records are retained as required for tax and accounting purposes. If you request deletion of your data, we will remove it within a reasonable timeframe, except where retention is required by law.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data, subject to legal retention requirements.

To exercise any of these rights, please contact us using the information below.

7. Children's Privacy

Our services and website are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Email: clutterclearcustserv@gmail.com
• Phone: 657-706-0335